Practice test: manufacturer awarded at CeBIT Rottweil 2010, March 16, 2010 MailDepot, the email archiving solution of REDDOXX, obtained the TuV certified archiving. The certificate is evidence of the fulfillment of highest safety standards in the email archiving. The solution met all test criteria and convinced the jury with its broad range of functions. Consult Bonn GmbH on CeBIT got 2010 presented the certificate by the TuV body tekit REDDOXX. The MailDepot is part of the REDDOXX solution suite. It is for example in combination with the MailSealer able to archive both encrypted and decrypted messages.

Spamfinder license offers virus protection for all mailboxes, by means of the patented technology of the CISS sustainable spam protection. Full-text search searches e-mail messages in the mailbox and all text based attachments in seconds. Extensive sorting and ordering of messages is not required. All emails will be automatically and permanently in a independent Archives saved from the mail server. With usage of MailDepot have meet all legal requirements that apply binding for years. Background of the verification emails have become in the digital age one of the most important communication media.

The loss of business email and thus sensitive data often leads to enormous economic as well as image-related damage. Legal guidelines oblige companies therefore protecting and archiving electronic mail. Because documents and emails offer including commercial and tax-related evidence of business transactions. On basis of the AO, the GoB or for audits after BASEL II these documents are essential. The TuV certification confirmed the implementation of simple and reliable permanent email archiving of REDDOXX MailDepot. The objective and neutral mark of TuV Saarland checked legally-compliant archiving and distinguishes archiving solutions with a quality seal. This confirms a revision-safe, Compliance-compliant archiving. The criteria of the TuV testing of REDDOXX MailDepot takes place according to the current criteria of the catalogue of requirements TuV certified archiving”, IT-Grundschutz, ISO 27002, and the requirements for commercial documents. As a basis for testing were used among other things: the tax code (AO), the German commercial code (HGB), the principles of data access and the verifiability of digital documents (GDPdU), the principles of proper accounting (GoBs), as well as the value added tax Act (UStG). Imagery can see requested or under… be obtained. About REDDOXX: The REDDOXX GmbH produces and distributes the email protector since 2005, the 100% spam free email archiving with a security guarantee. The unique combination consisting of is successfully in use spam and virus protection, email archiving, encryption and digital signature in an appliance now at over 75,000 users in Germany alone. More Information: REDDOXX GmbH Dirk Zerenner saline 29, D-78628 Rottweil phone: + 49 (0) 7 41/2 48-838 E-Mail: Internet:

In Workshop

Exhibitors also can recommend your best practice customers as spokesman”Sangeeta performs. The first day of the Congress stand under the sign of successful strategies. In the year 2015, the first keynote should take a look to understand what service innovations can be expected, through which channels, customer interactions will take place and how the balance of power between consumers and businesses will change. The subsequent round of talk is devoted to the question of what looks like the service organization of the future and what roads there lead. To companies which already need to work on a service concept for ‘Digital Natives’ but answer the question how they want to operate in the future the generation 50 + are invited. The second keynote will deal with the question of how to make the customer perspective, the starting point for the design of the service, to create sustainable customer experience.

In the subsequent panel discussion, leading to “Brand-name manufacturers, trade and service companies under the motto learning from the best ‘ before, how they did it, that your service keeps the customer in focus and creates a learning service organization”, so Steimel. The boundaries of the personalization, will the third plenary session”debate. Many companies in the search were one year after entry into force of the amendment to the data protection the right corridor between the technical possibilities of personalization, needs an efficient customer relationship management and the new legal framework. What options are available to companies the active customer address still available to? Is it worth it to invest in more service businesses? On the second day of the Congress, senior, project managers and experts in four workshops come to Word. In workshop 1 customer experience: The customer perspective as a source for better service’ is, can be taught how sustainable customer experience created.

Current examples demonstrate ways how the source client dialog for innovation and continuous development of the customer service and also unique selling propositions can be drawn up. In workshop 2 service automation: self-service across all channels ‘ case studies from practice to the various self service channels will be presented. In Workshop 3 processes and collaboration: implementation in the service organization ‘ is about the proper design of processes and collaboration in customer service. “” In workshop 4 performance management: management and quality assurance “is the point of view of quality management and controlling conquered and necessary management tools for continuous service improvement practice examples shown on”, so the Outlook steimel. Speaker suggestions can until April 30, 2010 online at Conference/call4paper / be submitted. About the decision of the program Advisory Board, interested parties will be informed until May 30.