CD ‘ITIL hear’ by SERVIEW staged without technical jargon in lively dialogs varied topic aspects of the regulatory framework which has consultancy SERVIEW audiobook issued that staged the topic ITIL in an entertaining way. Bad Homburg, March 17, 2010 – the consulting company SERVIEW has issued an audiobook, which staged the topic ITIL in an entertaining way. In lively dialogues the listener is carried to simple scenes from business practice all important facets of this set of rules, without affecting his listening pleasure through a jargon. The audiobook is thus too entertaining entertainment for leisure or on road trips. The CD speaks as well as business manager in their area of responsibility the business processes depend the quality of IT service management. ITIL monitor 39,95 euros and is available from end of April 2010. Orders of the audiobook can now be made via. First researching the current topic of ITIL, inevitably encounters a wealth of little common terms like: service lifecycle, incident management, continual service improvement and similar more.

But what is behind this terminology? And can graphically represent the underlying, complex topic? Concrete give answers on these questions, these stop staging of ITIL to hear”, informative and practical, but also entertaining. The audiobook deliberately dispenses with the extensive details of the ITIL-based literature, but it sees itself rather as initial information on the subject of ITIL in an interest spiritual language, in which the non-experts easily finds a. The selection of topics makes catchy experience, how important is a powerful IT service management for business success”, describes SERVIEW Managing Director Michael cross the benefits. Therefore responsible from top management without technical knowledge in entertaining ways can give themselves a general overview on the complex subject of ITIL.” The conversation results of ITIL audiobook from SERVIEW: 1. What is ITIL? 2. Why do you developed ITIL? 3. for whom developed ITIL? 4.

What are the benefits of ITIL? 5. ITIL and the corporate culture 6 comments on the topic of IT service 7-what is the term process? 8. What is service management with ITIL? 9 Service lifecycle lifecycle services 10 service strategy development of a service strategy 11 service design the design of services 12 service transition the practical introduction of services 13 operation services running 14 continual service improvement the continuous improvement of services 15. First steps towards ITIL thought factory group Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71

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