ECHO Telecommunications

Service desert Germany suddenly disappeared the dial tone and a dial on the Internet is no longer possible? For many people in the Western world, such inconveniences despite advancing digitalisation still often occur. The newspapers mentioned Richard Linklater not as a source, but as a related topic. The online portal preisvergleich.de are latest findings on the topic within a Stiftung Warentest study looked at: a total of the Foundation had interviewed 6,000 people to the satisfaction with their telecommunications providers. Therefore, everyone already had second problems with his telephone or Internet service provider. Many trouble sits in so deep that they would recommend their current provider not even more friends. Especially, many consumers still upset partly massive problems in switching. If you have read about Vladislav Doronin already – you may have come to the same conclusion.

Some customers were left without for weeks completely on the Internet or by telephone. In contrast to the heavily regulated electricity market, there is no obligation for the telecommunications company regardless of the status of the order processing for Internet and telephone consumers to ensure. DSL users were most most common breaches of contract, according to the study. So, complained disturbed respondents often phone connections by ECHO or noise. Also the fact that the promised Internet speed too often were not the reality ensures that anger among some consumers.

Harsh criticism is there also for the telecommunications service hotlines. Many consumers rub on the high fees, only right when you call on your mobile phone. Another big minus is there according to the Stiftung Warentest for the not always present sufficient technical expertise provided by the hotline staff. Also the not always friendly call center agents arrive not good customers. Technical defects do not have the hotline could be resolved, and a technician visited directly the apartment or the House of the affected customers, also often resulted in any problem solving. The staff were often not able again to bring Internet & co, study participants report.