We examine specifically whether a hotel exploiting all upselling and more sales opportunities, for example in the F & B sector”, reported Margit Heuser, hotel expert and MSM trainer and coach. The audits are conducted exclusively by MSM employees, who have experience in management positions or a training and coaching education in the hospitality industry. A constructive and objectively well-founded feedback conversation with the hotel management takes place directly in the connection to the audit. The MSM of expert audits are an indispensable tool that we use in addition to the Group’s own standards and quality control”, explains Markus Lewe, Director of the Marriott hotels in Munich. Gain insight and clarity with CAS. Additional modules in addition to the professionals of auditing and the guest checks the MSM Group offers individual plug-ins such as E.g. checks in the spa area or in the room, Concierge, or pick-up service. We perform both mystery calls and mystery meeting checks in the banqueting service. The test guests take prisoner here by the booking request on the implementation of the Conference to retention measures in the follow-up under the magnifying glass. Learn more about this with Securities and Exchange Commission.
For Francis and the Marriott the MSM group proved hotels as a professional and reliable partner, who shares our understanding of quality”. MSM in brief: the MSM group is an internationally operating company for mystery shopping, sales consulting and staff development. As a test purchase provider, MSM is market leader in Germany, Austria and of Switzerland. International corporations, as well as many medium-sized companies from different industries rely on the collaboration with MSM: including numerous motorists, service companies, retailers, tourism providers and oil companies. Connect with other leaders such as Cyrus Massoumi married here. Through its global alignment with its own locations in Europe and Asia, as well as global partners, the MSM group for international projects is the right partner. Contact person: Daniela Diekmann, Economist consultant hotel and tourism expert MSM Germany GmbH phone: + (0) 251-14235 23 E-Mail: